The Box Doctor: Methods of Treatment

I currently offer two methods of treatment for all computer and networking issues. Remote access support and the more familiar on-site service.

Unlike other practitioners, I don't offer one or the other, but both to resolve any computer and network difficulties you may require assistance with. Let us start with On-site service (click on the plus sign to read more).

On-Site Services

This is the most familiar of computer services. A technician comes to your office and repairs your system, software, or network.

Two of the advantages of this type of support are obvious: someone does the work for you, and some issues simply cannot be resolved remotely.

However, who wants to wait several days, much less a few weeks, for a technician to show up? No one, which is why I try to provide same-day service for most on-site service calls.

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Many common issues - such as periodic maintenance - require at most a handful of minutes. Yet most providers will charge you on an hourly basis, regardless of how long they were onsite.

I only charge you for the actual time required.

If it takes 5, 10, or 15 minutes - that's all you're charged for - at the set rate of $1.50 per minute.

While that sounds very nice and inexpensive, if you use the calculator that comes with Windows, you're also bound to notice that means a total hourly rate of $90 - significantly more than anyone else charges.

So what happened to being affordable?

Since some tasks are very simple, and don't require an hour of time, I see no reason to charge some outrageous amount for ten minutes of work.

On the other hand, some issues do require more than just a handful of minutes. For these situations I've capped my support rate at $45 per hour - starting after 30 minutes have passed - with a "timer reset" for each additional hour as required.

Remote Support

For many of you, remote support is the familiar "help desk" type of assistance offered over the telephone, by email, or instant messaging.

For those of you who are not familiar with this method, here's a quick rundown of what's involved.

When you place a call to me for remote support, I can resolve an issue or answer your questions while you remain behind your keyboard. While using the first three methods can involve a lot of direction and patience, I also offer direct access, which is basically having a computer expert working right in front of you.

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Instead of a lot of wordy salesmanship, I think a simple bullet list will be helpful here.

Issues are resolved in plain sight
Seeing what's being done can help you solve issues on your own
I can offer solutions for problems using previously functions unknown to you from your existing software, such as Microsoft Office
Half the cost of on-site service at $0.75 per minute

And, unlike other help desks or support companies you may have encountered before, I'm offering you a live person right from the start. I'm also a support tech who speaks your language, is locally located, and... can come to you as needed.

Let me repeat that last part. If I can't completely resolve an issue remotely, you can expect same-day expert in-person assistance. Plus, I do this for no extra charge.

Finally, supporting you remotely, I can be there for you within seconds when you call for help, rather than hours or days. I like to call it "Support when you need it".

For more information about acquiring my Remote Support service, please go to my Health Plans page.