The Box Doctor: Health Plans

So, how does one make an appointment to see the Box Doctor? What kinds of insurance do I accept?

Unhappily, there is no Blue Mouse-Blue Keyboard of Ohio, but I do offer affordable plans to cover any ailment you seek care for.

Since I appreciate choices, and I'm sure you do as well, one of the three options below should fit your needs.

On-Site Services

Remote Support

Remote Support is also covered under Methods of Treatment; however, there are some additional items of note that are best placed here.

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I currently offer this service on a dedicated basis from 10:00 am to 2:00 pm, Monday through Friday. Support calls made before or after these times will be answered as available, although your wait should never exceed an hour.

While most support is completed within 10 minutes or less of total billable time, some may require off-line programming or research to complete. Off-line support is completely free for the first 15 minutes, and is charged at the reduced rate of 35 cents per minute for more complex solutions.

This service comes with a monthly statement detailing who requested support, what assistance was required, and what services were performed in detail.

Remote support also requires a Remote Support Agreement, which obligates you - the customer - to nothing more than three simple terms, two of which are completely optional:

Permission to access your system by remote support for repair or instructional purposes (optional)
Permission to perform an initial set-up to allow remote access your system (optional, as above), and
Your agreement to be billed monthly for support received

Finally, as with my on-site service, failure to provide a solution results in absolutely no charge.

Contract Services

For those businesses that could use a dedicated on-site service provider, but can't afford to spend tens of thousands of dollars - or more - on an in-house IT department, I also offer a pre-paid Contract Service.

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This is provided at a significant savings from my as-available on-site rates (a minimum of twenty-five percent less), and are calculated from a customized estimate of your requirements.

Just in case you're wondering what happens if I estimate too few hours, or too many, these would be questions I have very good answers to.

Using more hours than I have estimated for your company results in no extra charges. If you use less than I have contracted you for, you then have two more choices.

I can roll-over your unused support into another contract period, which likely will result in a smaller estimate of support, and quite possibly a period of completely free support. If you choose not to renew, I will then refund your unused time with no hassle.

In addition, if for any reason you find my services aren't worth the cost, I'll also refund the unused time on a current contract.

At the end of each month you will also receive an itemized statement of all services performed as detailed in remote support above, so you are kept completely informed about usage and costs.

Plans are generally available in a minimum of six (and extended twelve month) periods, but are otherwise customizable to your needs. To view a sample agreement, please click here.

Payment Methods

I accept as methods of payment both personal and business checks. For the convenience of my residential customers, I also accept cash. A PayPal option should be available shortly.

Custom system builds and parts orders require a fifty percent deposit, and are payable by corporate and cashier check, money order, or cash only.

Non-contract on-site support and remote support services rendered to corporate customers are invoiced at the end of each month. Residential services are due and payable at the conclusion of service.